A high-quality care service requires a high-quality care team. Every employee, whether a manager or a janitor, should be invested in the care of the people you serve. Having good HR policies and procedures, and managing employee relationships effectively, will improve employee engagement, increase motivation and help you attract and retain the best employees.
How Carewithal help
At Carewithal, we believe that quality care is always about the individuals – the people in your care and the people who provide care for them. Care services fail when employees become overworked, are undervalued or don’t receive adequate training and development. We help reinvigorate demoralised teams and improve HR and employee engagement.
Areas we can help with include, but are not limited to:
- Job descriptions
- Record keeping
- Disciplinary procedures
- Holiday and sickness policies
- Rota management
- Training and development
- Team building
- Management coaching
- Independent complaints investigation
- Personal development plans
- Recognition programmes
- Organisational structure
- Mergers and acquisitions
- Risk management
The Carewithal philosophy is that quality care begins with the individual – there is no one-size-fits-all approach. A person living in care needs to feel like they still matter, and teams who understand that are more likely to achieve success.
Carewithal has a proven track record of getting the best from managers and their care teams. By developing robust systems and providing quality training, we unite teams in one goal – to provide exceptional care. Once everyone is on the same page, understands what the expectations are and knows how to deliver to those expectations, delivering a quality service becomes easy.
We have worked with care homes at all stages – newly established, recently taken over, facing closure, in crisis, requiring improvement and outstanding. We can recruit teams from scratch, ensure smooth restructures, or improve the performance of an existing team.
Our staff was ‘splintered’ and unsure and not working as a team; now we know what’s required and how to move forward. Our home was closed to admissions and failing in leadership and two other elements; this is no longer the case due to Sam.
Gaye Harvey, Finance Administrator
If your team is struggling to work together, you have high staff turnover, or you lack an effective recruitment and HR policy, then Carewithal can help. Give us a call to find out more about our HR and employee relationship services.