The words inspection and investigation rarely have care professionals jumping with joy. Unfortunately, we often think of the negative implications rather than seeing the positive.
However, inspections and investigations are a necessary part of the industry, and they are there to protect you as well as the people in your care. Being proactive will make them a lot less painful.
At Carewithal, we address the five key lines of enquiry – is your service safe, caring, effective, responsive and well-led.
Full regulatory inspection
Regulatory inspections can be stressful even for those who are confident in the quality of service they provide; there are always areas for improvement. Don’t wait until a formal inspection to identify issues; be proactive. Let us conduct a full regulatory inspection and create an actionable improvement plan.
Complaints and incidents investigation
If an incident is not dealt with correctly, it can have serious consequences. We conduct independent investigations into complaints and incidents, then provide a full report. We will also perform a root cause analysis to identify underlying issues and prevent similar incidents from occurring in the future.
Action and sustainability planning
Every care home is unique, and what works for one may not be right for another. However, every care home has the capability to provide quality care – they just need to find the right solutions and implement them effectively. We create practical and sustainable action plans, then help you put them into practice.
If you have recently had an incident or complaint, or are concerned about an upcoming inspection, then give Carewithal a call. Avoiding a difficult situation will inevitably make it worse. Together we can deal with it effectively.